i-Managed offers complete IT Managed Services for your business' IT needs. We help the busy professional keep their practice running smooth. By combining Desktop Maintenance, Server Monitoring and Backup & Recovery services we help avoid and eliminate problems before they occur. Preventing downtime to your business ensures that your investment in hardware and software yield the maximum return.
Server and Device Monitoring
Our Network Operations Center (NOC) operates 24/7 to cover the monitoring and maintenance of desktops, servers, and network devices.
Our Remote Server Watch Program will monitor, analysis and escalate service based on alerts.
Under Server Watch, our engineers watch the alerts, analyze them and intelligently escalate issues.
Escalated issues that need attention are brought to the clients attention with a resolution plan.
With Server Watch, our engineers do not need access behind the your firewall or to the servers
being monitored. The alert analysis is performed using remote diagnostic software that allows
engineers at our the NOC o get sufficient diagnostic information to process alerts.
Desktop Preventive Maintenance
Total Desktop Care is a comprehensive, preventative maintenance solution for desktops & laptops computers. This service proactively and regimentally maintains the most troublesome areas of desktop management. Virus problems, spyware issues and patching are handled as an unobtrusive, background service.
Helpdesk Services
When you sign up for the Virtual Service Desk not only will you receive the Total Desktop Care solution you will also experience the benefit of our live, U.S.-based technical support team. Our certified frontline-support technicians are familiar with your hardware and software products. Using our industry-leading internal processes we can expertly troubleshoot your technical issues.
Backup and Restore Services
This is one of the most important yet often neglected areas in computing. Managing and protecting your company's mission critical data are essential components to keeping your business healthy. Data loss can happen in many way and backing up your data should be at the top of your computer maintenance list.
Additionally, many industries and organizations are facing government regulations that require complete backup records of all their electronic business transactions. i-Managed can help define and implement a backup and disaster recover strategy that adheres to these regulations and meets with your internal needs.