i-Managed offers complete IT Managed Services for your business' IT needs. We help the busy professional keep their practice running smooth. By combining Desktop Maintenance, Server Monitoring and Backup & Recovery services we help avoid and eliminate problems before they occur. Preventing downtime to your business ensures that your investment in hardware and software yield the maximum return.
Server and Device Monitoring
Our Network Operations Center (NOC) operates 24/7 to cover the monitoring and maintenance of desktops, servers, and network devices.
Our Remote Server Watch Program will monitor, analysis and escalate service based on alerts.
Under Server Watch, our engineers watch the alerts, analyze them and intelligently escalate issues.
Escalated issues that need attention are brought to the clients attention with a resolution plan.
With Server Watch, our engineers do not need access behind the your firewall or to the servers
being monitored. The alert analysis is performed using remote diagnostic software that allows
engineers at our the NOC o get sufficient diagnostic information to process alerts.
Server Watch covers:
This option provides 24/7 server monitoring, remediation, maintenance and management solution. On a best-effort basis, our engineers monitor and troubleshoot server problems based on alerts and early warning information received from our SAAZ software, and will also troubleshoot requests received from the client. Remote Server Care (RSC) covers:
* Typically, nine to twenty service alerts are generated daily and with its remediation Remote Server Care our most popular solution among our clients.
Via SNMP we can also provide monitoring and troubleshooting of network and hardware devices such as switches, routers, printers and UPSs.